Vortex AI Privacy Policy

Last Updated: September 6, 2025

Overview

This Privacy Policy explains how and why Vortex AI (“Vortex,” “we,” “our,” or “us”) collects, stores, uses, and shares personal information when you visit our website https://vortex-ai.org or use our services. Reading this policy will help you understand your privacy rights and choices. By using our website or services, you agree to the practices described in this Privacy Policy and to our Terms of Service.

Your Privacy Rights and Choices

Your privacy matters to us. To protect it, we follow these principles:

  • We limit information collection, processing, and storage to what is reasonably necessary.
  • We obtain consent where required and ensure it is freely given, specific, informed, and unambiguous.
  • We inform you about what data we collect, why we collect it, and how it is used.
  • You have the right to access, correct, or delete your personal information.
  • You may object to the processing of your data in certain cases.
  • We use reasonable technical, organizational, and administrative safeguards to protect your data.

You may request a copy of the personal information we have collected about you in the last 12 months or request deletion of your data by contacting us at contactme@vortex-ai.org. We may need to verify your identity before fulfilling such requests.

Personal Information We Collect

We collect information in order to provide our AI-powered tutoring, graphing, chemistry, and study services. The types of personal information we may collect include:

  • Identifiers: Name, email address, account login details, IP address, device information.
  • Payment Information: Billing address, payment card details (processed securely by third-party providers, not stored by us).
  • User Content: Uploaded documents (PDF, Word, handwritten notes), audio input, questions, and other educational content you provide.
  • Usage Data: Information about how you interact with the app (e.g., graphs generated, topics studied, chemical queries).
  • Technical Data: Cookies, browser type, operating system, network activity, geolocation (if enabled).

We do not knowingly collect information from children under the age of 13. If you believe we have collected data from a child, contact us and we will delete it unless legally required to retain it.

How We Collect Personal Information

We collect data:

  1. Directly from you when you register, subscribe, or use our services.
  2. Automatically as you navigate our site and use app features (e.g., voice transcription, file uploads, graph plotting).
  3. From third-party providers (e.g., payment processors, authentication services, analytics providers).

Why We Collect Personal Information

We use your information to:

  • Authenticate your account and process subscriptions.
  • Provide and improve our tutoring, graphing, chemistry, and study features.
  • Personalize your learning experience.
  • Prevent fraud, security risks, and misuse of our platform.
  • Send important service-related communications (e.g., subscription updates, account alerts).
  • Comply with applicable laws and contractual obligations.

Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you signed in and remember preferences.
  • Analyze usage and improve performance.
  • Prevent fraud and enhance security.

You may disable cookies in your browser settings, but some features of our site may not work properly without them.

How and Why We Share Personal Information

We do not sell your personal information. We may share it with:

  • Service providers that process payments, host data, provide AI/ML services, and maintain security.
  • Regulators or law enforcement, if legally required.
  • Other parties in connection with a business transaction (e.g., merger, acquisition, or sale of assets).

All third-party providers are bound by agreements to protect your information.

How We Protect Your Information

We implement reasonable safeguards, including:

  • Encryption of sensitive data in transit.
  • Secure payment processing through third-party providers.
  • Access restrictions to personal data on a need-to-know basis.
  • Regular monitoring for vulnerabilities and security updates.

However, no method of transmission over the internet is 100% secure. Any transmission of personal data is at your own risk.

Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. If you close your account or request deletion, we may still retain limited information as required by law or for legitimate business purposes.

Communication Preferences

We may contact you via email regarding account updates, billing, or important service information. These communications are necessary and cannot be opted out of. Marketing communications (if any) will be optional, and you may unsubscribe at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date revised. If we make material changes, we may notify you via email or through a prominent notice on our website.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

📧 Email: contactme@vortex-ai.org
🌐 Website: https://vortex-ai.org